Orders and shipping

We are sincerely thankful for your interest in purchasing a Pilot-RC product and strongly advise that you buy from your local dealer. 

However, if you can not find the plane you like from our dealer or you want a custom scheme, you can also order from our factory directly. Before doing so, please note the following:

  • We can ship to most of the countries all over the world. Shipping direct is however quite expensive, and varies depending on final destination.  As such, please email us to confirm the shipping cost.
  • We only accept orders by e-mail for now. Please send your order to jeane@pilot-rc.com
    Let us know your full name, shipping address, phone, and what plane you want.  We will send the invoice to you. Payment can then be made paypal after we confirm your order by email. 
    Before making any payment, double check that the email is from @pilot-rc.com
  • For end client orders, Pilot-RC only accepts Paypal.
    Our company account is pilot-rc@139.com
  • Any prices quoted / paid do not include your import tax or customs duty. For more details on this, please check with your local customs office.
  • All orders will be shipped via DHL or EMS unless advised by the customer for alternative shipping. The customer should pay any alternative shipping cost.
  • Usually we will ship the aircraft within 5~7 work days after we receive your payment. If it is not in stock we will contact with you and ship out as soon as it is in stock.
  • All orders shipped will have insurance protection. Although our products are packaged securely to prevent any damage it’s possible that in rare cases damages may occur during shipment. We ask that the recipient of the delivery opens the box and inspects the contents BEFORE signing for the shipment. If you notice any damage, please take photos of the damaged box, note it on the delivery note and refuse the shipment. Then contact us and send us the photos immediately. We can not be held responsible for the cost of repairs or replacement of damaged items if there are no comments on the delivery note.

Disclaimer:

Please note that at Pilot-RC we are constantly improving, updating and refining our products.

As such, the products, pictures and descriptions on our website always show the latest version being produced by our factory.

As such we kindly advise to confirm with your dealer the specific details, color scheme and features of the package they have available prior to your purchase.

Thank you.